BorrowBuddy is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website, in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable Indian laws. By using our website, you consent to the practices described in this policy.

We may update this policy periodically to reflect changes in our practices or legal requirements. Please check this page regularly for updates. Continued use of our website after updates implies your acceptance of the revised policy.

Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, and postal address provided during account creation, order placement, or customer support interactions.
• Payment Information: Payment details (e.g., card details, UPI IDs) processed securely through Instamojo, our third-party payment gateway. We do not store sensitive payment information.
• Demographic Information: Postcode, preferences, and interests, if provided voluntarily for personalization or surveys.
• Usage Data: Information about your interactions with our website, including IP address, browser type, pages visited, and time spent, collected via cookies and similar technologies.
• KYC Information: For certain transactions, we may collect KYC details (e.g., PAN, Aadhaar, business documents) as required by Instamojo or Indian regulations.

How We Use Your Information

We use your information for the following purposes:

• To process transactions, fulfill orders, and manage your account.
• To improve our website, products, and services based on user feedback and usage patterns.
• To send promotional emails or notifications about new products, special offers, or updates, with your consent. You may opt out at any time.
• To conduct market research or customer surveys to enhance user experience.
• To comply with legal obligations, such as KYC verification or responding to legal requests.
• To personalize your website experience by tailoring content to your preferences.

Payment Processing and Data Security

BorrowBuddy uses Instamojo, a trusted third-party payment gateway, to process all payments securely. When you make a payment, your payment information (e.g., card details, UPI IDs) is collected and processed directly by Instamojo, governed by their Privacy Policy.

We do not store sensitive payment information on our servers. Instamojo encrypts and processes payment data in India, in compliance with RBI’s data localization regulations. We receive only limited transaction details from Instamojo to verify payments and fulfill orders.

To protect your data, we implement industry-standard security measures, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance. Cookies are small files stored on your device that help us:

• Track website usage and traffic patterns for analytics.
• Remember your preferences and login details.
• Deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings or our cookie consent tool. Declining cookies may limit some website functionalities. For details, refer to our Cookie Policy (if applicable).

Third-Party Disclosure

We share your information with third parties only in the following cases:

• Instamojo: For secure payment processing, as described above.
• Service Providers: With trusted vendors (e.g., analytics providers, email services) who assist in operating our website, provided they maintain confidentiality.
• Legal Compliance: When required by law, court orders, or to prevent fraud, in collaboration with authorities or Instamojo.

We do not sell, lease, or distribute your personal information to third parties for marketing purposes without your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g., tax or accounting requirements). Payment data processed by Instamojo is retained as per their policies and RBI regulations.

Your Rights

Under the DPDP Act, 2023, and other applicable laws, you have the following rights regarding your personal information:

• Access: Request details of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us.
• Grievance Redressal: Raise concerns with our Grievance Officer (details below).

To exercise these rights, contact us at support@borrowbuddy.in or write to Nandpur, Sahnewal, Ludhiana, Punjab 141120. We will respond within 30 days.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact:

• Email: support@borrowbuddy.in
• Phone: +91-7707832318
• Address: Nandpur, Sahnewal, Ludhiana, Punjab 141120, India
• Grievance Officer: Email: support@borrowbuddy.in

For payment-related queries, contact Instamojo at support@instamojo.com.